Health & Safety Training

Lone Working & Conflict Management Course

A one-day, in-company workshop that helps lone workers understand the risks of working alone, recognise the early signs of conflict, and manage a difficult situation safely.

1 day · at your site In-company UK-wide Certificate of attendance Lone workers and their managers
Key facts at a glance
1 day
Workshop lengthdelivered at your premises
Lone working
Half the coursethe risks and the controls
Conflict
The other halfspotting and managing it safely
Case studies
The methoddiscussion and syndicate activity
The course
Quick answer

What is lone working and conflict management training?

This workshop covers two linked risks: working alone, and the conflict a lone worker may face. It helps delegates understand the hazards of lone working, put suitable controls in place, and recognise and manage conflict safely. KeyOstas delivers it as a one-day in-company workshop.

Covers the risks and controls of working alone
Covers recognising and managing conflict safely
Built around case studies and group activity
Certificate of attendance for every delegate
Working alone is not against the law, but it does change the risk: a lone worker has no immediate help if something goes wrong, and may have to handle a difficult or aggressive situation with no colleague nearby. Employers must assess and control that risk. This workshop helps lone workers and their managers do both: it covers the legal duties and the practical controls for lone working, and it builds the skill of spotting conflict early and defusing it safely. It is run through discussion, case studies and group activity.
1 day
to a safer lone-working team
No extra law
general duties cover lone working
Early signs
the key to managing conflict
Is it right for you

Is this workshop right for your team?

It is for people who work alone, and the managers responsible for them.

Right for you if…

You have staff who work alone, off site, or away from colleagues
Your people may face difficult or aggressive behaviour
You need lone-working risks assessed and controlled
You want staff who can recognise and defuse conflict
You are a manager responsible for lone workers

A different course fits better if…

Nobody in your team works alone or faces a conflict risk
You need broad workplace risk-assessment training: see Risk Assessment
You want a regulated, accredited qualification: this is a certificate of attendance
After the course

What you will be able to do

By the end of the workshop, every delegate will be able to do the following.

Lone working

Know the legal duties

State the legal obligations that apply to lone working.

Identify the hazards

Identify the hazards and risks associated with working alone.

Apply the controls

Put suitable control measures in place for lone working.

Assess the risk

Carry out a simple lone-working risk assessment.

Conflict management

Recognise conflict signs

Recognise the early warning signs that a situation is escalating.

Defuse a situation

Use practical techniques to calm and manage a difficult situation.

Stay safe

Know how to keep themselves safe and when to withdraw.

Use your procedures

Apply your organisation's own systems and procedures.

Course content

What the workshop covers

One day, run through discussion, case studies and group activity.

01

Lone working & the law

  • The legal aspects associated with lone working
  • Why working alone changes the risk
  • Your organisation's own lone-working policies and procedures
02

Assessing lone-working risk

  • Hazard identification and risk evaluation for lone work
  • Carrying out a simple lone-working assessment
  • Applying suitable control measures
03

Identifying conflict

  • Recognising the early signs that a situation is escalating
  • Why conflict happens and how it develops
  • Case studies of real situations
04

Managing conflict safely

  • Practical techniques to calm a difficult situation
  • Keeping yourself safe and knowing when to withdraw
  • Reporting incidents, with discussion and syndicate activity
Assessment

How the workshop is assessed and certificated

Discussion-led, with case studies and group activity.

Format

Instructor-led, in-company

A KeyOstas tutor delivers the workshop at your premises, and your own lone-working policies are built in.

Assessment

Case studies and group activity

Understanding is built and checked through case studies and syndicate activity rather than an exam.

Certificate

Certificate of attendance

Every delegate receives a KeyOstas certificate of attendance on completion.

The workshop is built around your own lone-working policies and procedures, so delegates leave able to apply what they learn to the way your organisation actually works.
Why KeyOstas

Why train with KeyOstas

Four decades of practical, in-company health & safety training.

01

Delivered at your site

We come to you, anywhere in the UK, and train your team around your working pattern.

02

Built around your policies

Your own lone-working policies and procedures are worked into the day.

03

Real case studies

The workshop uses case studies and group activity, not just slides.

04

Specialists since 1984

Four decades of training UK workforces with practical instruction, not generic e-learning.

FAQ

Lone working & conflict management training: frequently asked questions

Is lone working against the law?
No. Working alone is lawful. However, employers must assess the risks of lone working and put suitable controls in place, because a lone worker has no immediate help if something goes wrong.
How long is the workshop?
One day, delivered in-company at your premises.
Who should attend?
People who work alone, off site or away from colleagues, and the managers responsible for them.
Why is conflict management part of a lone-working course?
Because a lone worker often has to handle a difficult or aggressive situation with no colleague nearby. Recognising conflict early and defusing it safely is a core lone-working skill.
Does the course cover risk assessment?
Yes. Delegates learn to carry out a simple lone-working risk assessment and to apply suitable control measures.
Will it use our own policies?
Yes. The workshop is built around your organisation's own lone-working policies and procedures.
Is the workshop hands-on?
It is discussion-led, using case studies and group activity so delegates work through realistic situations.
Is this an accredited qualification?
It is a KeyOstas course with a certificate of attendance: a practical workshop rather than a regulated qualification.

Train your lone workers

Tell us how many people you would like to train and the kind of work they do alone, and we will put together a quote for the one-day workshop.

Last reviewed: May 2026. Checked against current UK health & safety legislation and HSE guidance.